When Dr. Horton checked in at the Ritz-Carlton, it was 3 a.m. He had been traveling for over 12 hours and was exhausted. His suit, which he needed for a speech that morning, looked like he had slept in it. Karen, the night clerk, offered to find a 24-hour dry cleaner and have the suit cleaned while Dr. Horton got a few hours of sleep. Karen's actions are an example of __________ .

When an authority or power is given to someone to take decision about something, this is called Empowerment. Empowerment gives power to a person to decide what is right in a certain situation.

In this question, when the duty night clerk offered to find a 24 hour dry cleaner to get the suit cleaned for Dr. Horton, the clerk is actually empowered to take this decision of facilitating the client.

Empowering employees is a good practice. Taking decisions in such situations would increase the efficiency and profitability for the company.

biruci biruci · Answer 2 · 2025-03-27T18:14:23-04:00

Karen’s actions are an example of empowerment. It can be seen on how Karen offered to seek a 24-hour laundry to clean Dr. Horton’s suite is the representation of empowerment done by an employee to facilitate client.

Explanation:

There are things that you should know about empowerment:

• Definition

The term empowerment denotes to measures designed to increase the autonomy degree and self-determination in individuals and in societies to enable them to represent their attentions in a self-determined and responsible manner, behaving on their authority. This is the process of turning to be stronger and more confident, particularly in managing one's life and appealing one's rights. In the other words, as an action, empowerment means the process of self-empowerment and professional support from people, that enables them to overwhelm helplessness and lack of influence, and to identify and use their resources.

• Roles of empowerment

Empowerment gives someone the power to decide what is right in particular situations. Management practices share information, appreciation, and power with employees so they can take ideas and make conclusions to resolve problems and enhance service and performance. Moreover, empowerment is based on the concept that providing employees with skills, authority, resources, motivation, opportunities, and possessing them responsible and accountable for the results of their actions, will contribute to their satisfaction and competence.

• In workplace management

Employee empowerment needs a culture of conviction within the organization and a proper communication and information system. The purpose of this activity is to save control prices, which becomes excessive when employees act independently and with self-motivation. There are three keys which managers have to use to make their employees empowered are:

a. Information is shared to everyone

b. Autonomy is created through boundaries

c. The old hierarchy is replaced with an independent work team

LEARN MORE

If you’re interested in learning more about this topic, we recommend you to also take a look at the following questions:

• Karen's actions are an example of? https://brainly.com/question/9314287

• The client empowerment model is effective when? https://brainly.com/question/3043456