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The Zoom Slingshot Company’s marketing department conducts a customer satisfaction survey. It discovers that one of its slingshot lines frequently breaks, causing customer dissatisfaction. The product is retooled to be stronger and customers are now happy. This is an example of marketing creating:___________a. value for customersb. a feedback loopc. a marketing campaign

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Explanation:

Zoom Slingshot's marketing.team conducted the survey in a bid to add more value to the customer. After the discovery that some of the slingshot lines breaks frequently, the feedback from the survey was used to add value to the customer by providing a stronger product.

Businesses are always looking for ways of adding value for customers, and feedback is a good insight to customer needs.

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