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Which statement illustrates the most appropriate tone and vocabulary to use in a letter of complaint?
A. the widget you sent a piece of junk
B. The only thing your widget I purchased from your online store
C. I was disappointed in the quality of the widget I purchased from your online store
D. What a waste of money and postage your widget is! I'm sorry I ever saw this piece of junk

Answer :

C uses a formal tone, but adresses the conflict at hand.

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