When Patrick was talking with his customer about the new accounting system, his customer mentioned that she thought the new system was not going to fit into their budget. Patrick explained that once her people were trained on it, it would require less time to process orders, and therefore save her money in payroll. Which part of the sales presentation is demonstrated in this example?

A. follow-upB. the presentationC. the preapproachD. generating and qualifying leadsE. overcoming reservations