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Shawn, Thu, Rei, and Heather are managers working at PureDrop, a bottled water manufacturing company. They each supervise groups of employees who are very different from each other. From a readiness point of view, it can be said that Shawn's group is able but unwilling, Thu's unit is both able and willing, Rei's is neither able nor willing, and Heather's is not able but highly willing to take on the responsibilities.
Which of the following leadership behaviors should Heather adopt to deal with her group's readiness?
a. delegating
b. telling
c. selling
d. participating
e. negotiating

Answer :

Answer:

c. selling

Explanation:

The concept of readiness is understood as the extent of the follower in exercising their ability and willingness to achieve certain provided tasks.

As per the question provided, Heather's group is unable to but highly willing to take on responsibility. It means that they are at the R2 stage of readiness level where they are facing difficulties in achieving the tasks provided to them. With the result of eagerness to work would be shifted to dissatisfaction due to unable to succeed it.

The best leadership style would be selling, where high consideration and initial structure is required, through which the leader would provide his/her support and encouragement to the employees in order to protect and maintain their level of confidence.

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