Conflict is a fact of life in organizations. _____ sometimes reflects an "I don't care" attitude that can lead to stagnation on the job.
a. Increased cohesion
b. Overexposure to facts
c. Lack of creative tension
d. Values clarification
A well-defined agenda includes logistical information, such as where and when the meeting will be held and the roles individuals will play.
True
False
The Eager Beaver kind of problem person, with his/her talkative behavior, generally shuts out the aggressive members of the group.
True
False
Rainbow Painters is considering a production line approach to empower its employees. The production line approach will be appropriate for this company if:
a. its employees need to generate ideas and process solutions.
b. tasks are more standardized and routine.
c. a longer-term, one-on-one customer relationship is most important.
d. the work environment is highly dynamic.