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Sandra's new laptop is not running some key applications. she sends an email to the company's customer care center explaining the problem. this is an example of a routine request for ________.

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Kalahira Kalahira

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This is a way of making a claim. If the product is not performing up to specifications or the stated characteristics, the consumer is able to place a claim with the company explaining the issue and asking for a way to rectify it.

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