Answer :

The answer is "she has not yet found the cues that will help her retrieve the information from long-term memory."

A long term memory is anything you recollect that happened in excess of a couple of minutes prior. 
Long-term memories aren't all of equivalent quality. Stronger memories empower you to review an occasion, technique, or certainty on request. Weaker recollections frequently ring a bell just through provoking or reminding.

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